Privacy Policy
t Shubh Gold Buyer, we value the trust our customers place in us and are committed to protecting their privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, contact us, book an appointment, request a valuation, or use any of our services. We believe in complete transparency and are dedicated to handling your information responsibly and securely in accordance with applicable laws and industry best practices.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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About Shubh Gold Buyer
Shubh Gold Buyer is a trusted precious metals buying company based in Delhi NCR. We specialize in purchasing gold jewellery, silver articles, diamonds, gold coins, bullion, bars, old jewellery, and other valuable assets. Our commitment is to provide transparent valuations, certified purity testing, competitive market prices, and instant payments while maintaining the highest standards of customer service, privacy, and confidentiality.
Information We Collect
Depending on how you interact with us, we may collect various types of information, including:
Personal Information
When you use our services, we may collect the following personal information:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- City, State, and PIN Code
- Government-issued identification documents (where required by law)
- Date of Birth (if required)
- Bank account or UPI details for payment processing
Transaction Information
When you request a valuation or sell your valuables, we may collect:
- Type of jewellery or precious item
- Weight and purity details
- Hallmark information
- Diamond specifications
- Photographs of valuables (where necessary)
- Purchase invoices or ownership documents (if required)
- Transaction records and payment details
Website Information
When you browse our website, certain information may be collected automatically, such as:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Source
- Cookies and Similar Technologies
How We Collect Information
We collect information through various channels, including:
- Website contact forms
- Appointment booking forms
- WhatsApp messages
- Phone calls
- Email communications
- Social media interactions
- In-store visits
- Doorstep valuation requests
- Customer feedback forms
- Website analytics tools
How We Use Your Information
The information we collect helps us provide efficient, transparent, and secure services. We may use your information to:
- Respond to your enquiries
- Schedule appointments
- Provide accurate valuations
- Verify customer identity
- Complete KYC requirements
- Process transactions and payments
- Improve customer support
- Maintain transaction records
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory obligations
- Improve our website and services
- Send service updates or promotional offers (where consent has been provided)
We never use your personal information for purposes that are inconsistent with this Privacy Policy.
Information Sharing
Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties.
Information may only be shared:
- When required by law or government authorities
- With banks or payment providers to complete transactions
- With trusted service providers assisting our business operations
- With legal or financial advisors when necessary
- During investigations related to fraud or unlawful activities
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
Data Security
We take appropriate technical, administrative, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Our security measures include:
- Secure servers
- SSL encryption
- Restricted employee access
- Password-protected systems
- Regular software updates
- Firewall protection
- Secure data backups
- Internal privacy controls
Although we take reasonable precautions, no online platform can guarantee complete security. Users should also take reasonable steps to protect their personal information.
Cookies Policy
Our website uses cookies to improve user experience and website functionality.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Enhance browsing experience
- Understand visitor behaviour
- Optimize marketing campaigns
Users can manage or disable cookies through their browser settings. However, disabling cookies may affect certain website features.
Third-Party Services
Our website may contain links to external websites or integrate third-party services such as Google Maps, WhatsApp, social media platforms, analytics providers, or payment gateways.
We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites before sharing personal information.
Data Retention
We retain personal information only for as long as necessary to:
- Complete requested services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
Once information is no longer required, it is securely deleted or anonymized where appropriate.
Customer Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Update outdated information
- Request deletion of eligible information
- Withdraw consent for marketing communications
- Request clarification regarding our privacy practices
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are intended for adults who are legally eligible to enter into transactions involving precious metals. We do not knowingly collect personal information from children under the age of 18. If such information is identified, appropriate steps will be taken to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be published on this page together with the revised “Last Updated” date. Continued use of our website after such updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Shubh Gold Buyer
Address:
Plot No. RZ-07, Near Janak Puri Tilak Pul,
Indra Park, Uttam Nagar,
New Delhi – 110059, India
Phone: +91 84602 05499
Email: info@shubhgoldbuyer.com
Our Commitment
At Shubh Gold Buyer, trust, transparency, and customer satisfaction are at the heart of everything we do. We are committed to protecting your personal information, maintaining strict confidentiality, and ensuring that every interaction with us is secure, respectful, and handled with the highest level of professionalism. Your confidence in our services is our greatest asset, and we continually strive to uphold the highest standards of privacy and data protection.
